Veteran Rewards

Cynthe (Community Manager, ORIGIN Systems) has answered some FAQ about the Vet-Rewards on the official UO-Boards.
Last update: 2001.08.24

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Why only Napa Valley?
When will the other shards get rewards?
How many rewards will I get?
Why are you giving out extra rewards?
Will I still get the extra reward if I already chose my rewards the first time?
Will I still get the extra reward if I reach one-year status after the initial release of the system?
If I took extra rewards previously, can I get more next year?
Can I choose rewards on different shards?
Are rewards given on a per character basis?
My account was hacked, or my rewards were stolen/disappeared. Can I choose new ones?
I bought this account, and there were no rewards on it! Can I still choose rewards?
How do I figure out my account age?
My account's almost 4 years old. Are there four year rewards?
Do I have to choose all my rewards at once, or will I be given an option to choose more the next time I log in?
Will the rewards gump appear every time I log in?
Do I have to choose a first, second, and third year choice, or can I choose between the three levels however I want?
Are different levels of rewards worth more in reward choices?
Will rewards taken on Test Center after the system is activated count toward the total number of rewards available?
Where can I get information on the reward choices?
My account age is wrong, or I can’t choose rewards. Who do I contact?

Why only Napa Valley?
We wanted to start with one shard to make sure that the hardware withstands the initial response, and Napa was a good choice due to its population size and distribution of players. We will monitor it for several days, and once we’re certain that it’s operating as it should, we’ll announce a schedule for activating the system on the other shards.

When will the other shards get rewards?
We will monitor the system closely on the Napa Valley shard the rest of this week, and once we’re certain that it’s operating as it should, we’ll announce a schedule for activating the system on the other shards.

How many rewards will I get?
Originally, each player received two reward choices once they reached their one year status, and one reward choice for every year after that. As a way to say thank you to our veteran players for their patience as we completed the system, we will be giving out an extra reward choice to all players. This means that when the system is activated, one year veterans - who would previously have been allotted two rewards - will now be eligible for three. Two year veterans will receive four, and three year veterans will be eligible for five. All players will receive this extra reward choice once they reach their one-year status. Essentially, a player can calculate the number of reward choices they are eligible to receive by adding two to the number of years they have been playing on their account.

Why are you giving out extra rewards?
We feel that our players have shown a good deal of patience as we complete the system, considering that we initially launched the system last year before taking it back down to resolve several major issues. We feel that an extra reward is a good way to say thank you for the patience of our veteran players.

Will I still get the extra reward if I already chose my rewards the first time?
All rewards that have been chosen so far will be counted in the totals, meaning that players who selected extra rewards previously will not be eligible to choose new rewards, and will not receive the extra reward choice (since they already received extra rewards when the system was first released). Players who have chosen fewer rewards than what they are currently eligible for will be allowed to choose new rewards until they have reached the total number they are currently eligible to receive (this being three choices for one-year veterans, four choices for two-year veterans, and five choices for three-year veterans). Players will not be able to choose new rewards until they are eligible for a greater number of rewards than they have already chosen. For example, a three-year veteran is currently eligible to choose five rewards. If a player has already chosen seven, then that player will not be eligible to choose another reward until they have reached their six-year veteran status, when they would be eligible for eight total reward choices.

Will I still get the extra reward if I reach one-year status after the initial release of the system?
Yes, all players will receive this extra reward choice once they reach their one-year status.

If I took extra rewards previously, can I get more next year?
All rewards that have been chosen so far will be counted in the totals, meaning that players will not be allowed to choose new rewards until they are eligible to receive more than they have already taken. For example, a three-year veteran is currently eligible to choose five rewards. If a player has already chosen seven, then that player will not be eligible to choose another reward until they have reached their six-year veteran status, when they would be eligible for eight total reward choices.

Can I choose rewards on different shards?
Rewards are allocated per account, but they do not have to be selected on the same shard. Rewards will not be transferable between shards once chosen, though, and will count towards your total, so be sure to select them on a shard you regularly play.

Are rewards given on a per character basis?
Rewards are allocated per account, not per character or per shard, so be sure to choose rewards on your regular playing shard, and not on a separate shard. Rewards will not be transferable between shards once chosen.

My account was hacked, or my rewards were stolen/disappeared. Can I choose new ones?
The database records how many rewards were taken by each account, and these are the numbers we must go by. The total number of rewards available is determined by how many rewards that account has accepted in the past, not how many is in their possession at the time.

I bought this account, and there were no rewards on it! Can I still choose rewards?
Buyers are responsible for verifying that what they are buying is what is advertised. The number of rewards taken on an account will not be wiped when an account is transferred, so it is the responsibility of the buyer to ensure that the rewards chosen are either still in the character’s inventory, or that the previous owner did not choose all the rewards they were eligible to receive. The total number of rewards available is determined by how many rewards that account has accepted in the past, not how many is in their possession at the time.

How do I figure out my account age?
For information on the Veteran Rewards system, determining account age, and a detailed listing of the rewards that will be available for one, two, and three-year veterans, see update.uo.com/design_350.html. If your account age listed is incorrect, please contact support@uo.com.

My account's almost 4 years old. Are there four year rewards?
There will be four-year rewards, but they are not yet complete. Any player whose account reaches four years in account age before the four-year rewards are complete must remember not to use all of their reward choices on first, second or third-year choices. We will see that this information is readily available before UO’s fourth birthday, to avoid players using their four-year reward choices before the four-year rewards are ready.

Do I have to choose all my rewards at once, or will I be given an option to choose more the next time I log in?
You do not have to choose them all at once. The gump will reappear each time you log in, on all shards, until you have chosen the number of rewards you are eligible to receive.

Will the rewards gump appear every time I log in?
Yes, the gump will reappear each time you log in, on all shards, until you have chosen the number of rewards you are eligible to receive.

Do I have to choose a first, second, and third year choice, or can I choose between the three levels however I want?
Players can choose from any level that they are eligible to receive. One-year veterans can choose only from the one-year rewards. Two-year veterans may choose from all one-year rewards, all two-year rewards, or a couple of each. Three-year veterans can choose from any level.

Are different levels of rewards worth more in reward choices?
No. For example, a two-year veteran may choose four one-year rewards or four two-year rewards. The level of reward chosen does not affect the total number of choices available.

Will rewards taken on Test Center after the system is activated count toward the total number of rewards available?
No. If rewards are chosen on a Test Shard, they will not count toward your final total of rewards chosen.

Where can I get information on the reward choices?
For more information on the Veteran Rewards system, as well as a detailed listing of the rewards that will be available for one, two, and three-year veterans, see update.uo.com/design_350.html.

My account age is wrong, or I can’t choose rewards. Who do I contact?
For questions regarding Veteran Rewards and determination of account age, please see the Knowledge Base at http://support.uo.com/, or mail support@uo.com.